Accessibility

Toyota Oakdale Theatre strives to make our venue and live experiences inclusive and accessible.  For more questions, or information not mentioned below, don't hesitate to get in touch with us at (203) 265 -1505 or email FOJ@LiveNation.com 

ARRIVAL & ACCESSIBLE ENTRANCES

All entrances to Toyota Oakdale Theatre are accessible. The path from the main entrance is accessible by wheelchair. If you have questions or need assistance during your visit, please visit the box office at the front of the lobby as you enter the venue. 

RESTROOMS

All restrooms are accessible at Toyota Oakdale Theatre. 

ACCOMMODATIONS

All concession and merchandise stands are accessible at Toyota Oakdale Theatre.

TICKETING

You can buy accessible tickets online – no need to call the box office. To purchase accessible tickets on our website, select the "filters" icon on the upper right of the ticket page. Next, select "show accessible tickets", choose a type of accessible seat (wheelchair, companion, or semi-ambulatory), and select "apply filters". You will be shown your seat location once a ticket is selected. There are accessible seating options in every price range. All tickets are available on a first come, first served basis.  Please try to buy accessible tickets in advance to secure a seat.

 

ACCESSIBLE PARKING

Accessible Parking is located directly in front of the building. Please stay right as you approach the parking attendants and have your valid, state-issued accessible placard or license plate. Accessible parking is available on a first-come, first-served basis; the venue cannot reserve or hold these spaces for guests.  

DROP OFFS & RIDESHARE

When you arrive at the venue, please let the parking staff know that you are dropping someone off in the Accessible Lot rather than the rideshare pickup/drop-off location. Drop-off vehicles cannot remain in the lots during the event. Vehicles picking up guests must arrive at least 1 hour before the end of the show. Our traffic plan does not allow for incoming traffic within 1 hour of the end of the show or after the show. 

MEDICATION NEEDS

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue.  Please only bring what is required for the duration of the event.  We do not have the ability to store any type of medication.  Over-the-counter medication must be in its original packaging.  

DIETARY NEEDS

Toyota Oakdale Theatre takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.  

SERVICE ANIMALS

At Toyota Oakdale Theatre we have specific guidelines to ensure all guests and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

SIGN LANGUAGE INTERPRETATION

If you will need an interpreter for an event, please contact the venue directly at least 2 weeks in advance so we may acquire the appropriate services. There is no charge for interpreter services. Please call (203) 265 -1505 and email FOJ@LiveNation.com to arrange for an interpreter for your visit. If your event is less than 2 weeks away, we cannot guarantee that we will be able to have an interpreter on-site on the day of your visit but we will make every effort to find appropriate accommodation.

ASSISTIVE LISTENING DEVICES 

Assistive Listening Devices (ALDs) technology in Xfinity Theatre is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see the Guest Services location in the main lobby to get a receiver.  A photo ID is required to be held until the device is returned at the end of the event. Please bring your own headphones or earbuds.

• Connect to Wi-Fi network Free_Fan_Wifi

• Download the Listen Wifi app via the App Store

• Connect to the audio channel in the app 

• Enjoy the show!

 

MOBILITY DEVICE STORAGE

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.